Hydro One Crews Restore More Than 115,000 Customers as Damaging High Winds Battered Parts of the Province
March 8, 2024
On February 29 of 2024, Hydro One crews worked around the clock, restoring power to more than 115,000 customers affected by the damaging high winds that battered parts of central, southern and eastern Ontario the previous day.
The outages were mostly caused by severe winds bringing down trees and branches onto distribution lines. At the time there were approximately 17,400 customers without power and customers in eastern Ontario were urged to remain prepared for additional outages as high winds were expected in the region.
“It’s all hands-on deck to get the power restored for our customers as safely and quickly as possible,” said Chong Kiat Ng, Vice President, Distribution, Hydro One. “We know life grinds to a halt when the power goes out, so we have mobilized crews from other parts of the province along with our contractors to assist with restoration efforts.”
The company reminds the public to stay clear of any fallen power lines. If you spot a fallen line, keep at least 10 metres back, even if it does not appear to be live. Report it to 911 and call Hydro One at 1-800-434-1235. If you plan to use a generator, remember to keep it in a dry area outdoors and away from any open windows, doors or vents.
Tracking and reporting power outages
Hydro One has a number of easy to use outage tools available for customers to report power outages and easily access updates when and how they want. Customers can report outages by texting 92887 (WATTS), through the company’s outage map and app, or by calling 1-800-434-1235.
