Introducing Service-Link: Mobile Workforce Management Solution

June 4, 2024

NorthStar has announced Service-Link as the newest addition to its suite of solutions.

A best-of-breed mobile workforce management platform, Service-Link brings a wealth of features and capabilities designed to address the evolving needs of utility companies. The platform empowers utilities to augment their mobile workforce and streamline field service operations. By leveraging state-of-the-art technology and advanced scheduling algorithms, Service-Link offers a powerful toolset that helps improve productivity, efficiency, and customer satisfaction.

Key Features of Service-Link include:

  • Intelligent Scheduling and Routing: Service-Link’s advanced scheduling and routing capabilities ensure that the right resources are assigned to the right tasks at the right time. It supports fixed, windowed, and undated appointments with fully configurable appointment slots and shifts, maximizing resource utilization and reducing travel time.
  • Real-time Communication and Collaboration: Service-Link’s seamless integration between field workers and dispatchers provides real-time status updates and visibility into work progress. This enables better decision-making and quicker response to changing conditions.
  • Configurable Workflows: The Workflow Studio allows for easy configuration and modification of order types, completion details, and mobile workflows, enabling businesses to adapt quickly to changing requirements and processes.
  • Offline Functionality: Service-Link operates efficiently both online and offline, allowing field workers to continue working without interruption in areas with limited or no connectivity. Data is automatically synced once the connection is reestablished.
  • Analytics and Dashboarding: Built-in dashboarding capabilities provide insights into key performance indicators, helping utility businesses make data-driven decisions and identify areas for improvement.

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