OEA Honours Alectra with Dual Awards for Leadership and Customer Service Excellence
October 8, 2024
Alectra has received two prestigious awards at the 2024 Ontario Energy Association (OEA) Energy Awards, recognizing the leadership of President and Chief Executive Officer, Brian Bentz, and the innovation of the company’s Customer Service team.
Mr. Bentz was awarded the “Leader of the Year Award” for his outstanding leadership in advancing Ontario’s energy industry. His focus on innovation, customer-centric solutions and environmental stewardship has positioned Alectra as a trusted energy provider and industry leader.
“Brian’s visionary leadership has been instrumental in driving our success and growth,” said Norm Loberg, Chair of the Board for Alectra Inc. “He fosters a culture of innovation and accountability, ensuring that we meet the evolving needs of our customers and communities.”
Key accomplishments under Bentz’s leadership include:
- Leading the largest local distribution company merger in Canada.
- Achieving top-tier customer satisfaction scores and reliability metrics.
- Building a workplace culture centered on well-being, diversity and equity.
- Championing environmental sustainability, with Alectra facilities achieving Zero Carbon Building and LEED Gold certifications.
In addition to Mr. Bentz’s recognition, Alectra’s Customer Service team was honoured with the “Customer Service Award” for its Customer Assistance Program. Alectra’s dedicated Customer Assistance team was created in 2023 to develop personalized payment plans and to provide tools and resources to support vulnerable customers.
“Our Customer Service team has made a real difference in helping customers regain control of their finances,” said Brian Bentz, President and Chief Executive Officer, Alectra Inc. “We’ve taken proactive steps to engage vulnerable customers and ensure they receive the support they need. These efforts have not only enhanced customer retention but also increased overall satisfaction, demonstrating our commitment to making a meaningful difference in our community.”
Last year, Alectra distributed over $1.3 million in LEAP funding and secured an additional $86,000 from government and social agencies to assist low-income customers. The team also contacted over 1,200 individuals, providing one-on-one affordability education and boosting enrollment in programs like the Ontario Electricity Support Program (OESP) and the Low-income Electricity Assistance Program (LEAP). Alectra continues to grow its Customer Assistance Program through education and outreach activities with social & community -based organizations as well as new customer payment programs.
These dual awards highlight Alectra’s dedication to leadership and customer-focused solutions that benefit both the community and the energy industry.
