Hydro One and VR Vision Collaborate to Enhance Customer Care Experience Using Virtual Reality Tools
Recently, Hydro One announced its partnership with VR Vision, a renowned virtual reality (VR) technology company, to support its new connection training curriculum for its customer care and field service teams. This collaboration marks a first of its kind in Canada for customer care utility teams and marks a significant leap forward from the traditional utility services training model. Approximately 530 Hydro One employees are being trained using VR from now until the end of June 2024.